Frequently Asked Questions (FAQs)

1. Delivery & Orders

• Q: How long does delivery take within Pakistan?

  A: Orders are processed within 24 hours. Delivery usually takes 2–4 business days via our courier partners (TCS, Leopards, Panther).

• Q: What are the shipping charges?

  A: We charge a flat delivery fee of PKR 250 nationwide. Free shipping is available on orders above PKR 2,999.

• Q: How do I track my order?

  A: Once dispatched, you will receive an SMS/Email with a tracking number. You can also visit our Track Your Order page to check your shipment status.

2. Payment Methods

• Q: Do you offer Cash on Delivery (COD)?

  A: Yes! Cash on Delivery is available for all cities across Pakistan.

• Q: Can I pay via Bank Transfer or EasyPaisa?

  A: Yes, we accept manual bank transfers. Contact us on WhatsApp for account details after placing your order.

3. Returns & Refunds

• Q: What if I receive a damaged or incorrect product?

  A: We offer a hassle-free replacement within 7 days of delivery. Please inspect your package upon arrival and notify us immediately with unboxing photos/videos.

• Q: Can I open the parcel before making payment to the courier rider?

  A: Courier policy generally restricts parcel opening prior to payment. However, if there is any issue after opening, VEROLO provides full replacement guarantee.

4. Customer Support

• Q: How can I reach VEROLO support?

  A: You can reach out to us via Email at eithadandco@gmail.com or message us directly on WhatsApp.